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The Rocky Mountain High
Questions	Meeting Planner 1	Meeting Planner 2	Meeting Planner 3	Meeting Planner 4	Meeting Planner 5	Meeting Planner 6	Meeting Planner 7	Average
Ratings
What was the size of your group? (round up to the nearest 50)	1000	1000	1500	750	250	1000	2500	1142.86
What was the length of your stay in nights?	5	4	5	4	4	5	5	4.57
What was your room rate? (rounded up to the nearest $50)	200	150	200	200	100	300	400	221.43
What were the dates of your stay?	June	December	July	December	July	August	August	0.00
Rate the response time of the hotel's response to the RFP	6	8	4	6	9	6	6	6.43
What was the accuracy of the hotel response compared to the parameters set forth in the RFP?	7	7	3	5	9	7	5	6.14
How responsive and accommodating was the hotel in regards to potential competitors with overlapping meetings?	7	8	5	6	8	5	6	6.43
8. How efficient would you rate the transition between the sales and CSM staff?	8	6	4	6	8	5	7	6.29
9. How would you rate the accuracy of your bill?	7	7	5	7	9	6	8	7.00
10. Rate the length of time it took for you to receive the bill	7	8	4	5	8	5	7	6.29
11. What was the hotels' general attitude regarding bill disputes?	8	7	4	6	9	6	7	6.71
12. Rate the length of time required to resolve any bill disputes with the hotel	8	8	5	5	8	7	8	7.00
13. Was the wireless internet access working correctly?	10	10	10	10	10	10	10	10.00
14. Was the wired internet access working correctly?	10	10	10	10	10	10	10	10.00
15. Did you use the hospitality desk?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
16. What was the cost of the hospitality desk? (rounded up to the nearest $50)	750	750	1000	1000	750	1000	750	857.14
17. Did the hospitality desk work correctly as requested?	10	10	10	10	10	10	10	10.00
18. Did the guest rooms have voice mail working correctly?	10	10	10	10	1	10	10	8.71
19. Did you have to use technical support for the internet? (if "NO" mark question #20 N/A and move to question #21)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
20. If needed, how would you rate the competency of the internet tech support?	7	8	5	7	9	7	6	7.00
21. Did you use technical support for A/V? (if "NO" mark question #22 N/A and move to question #23)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
22. How would you Rate technical support for A/V?	6	7	4	6	8	5	7	6.14
23. Was your meeting room set up correctly?	10	10	10	10	10	10	10	10.00
24. What was the average cost of lunch boxes per person? (rounded up to the nearest $5)	15	20	15	20	15	20	20	17.86
25. What was the cost of the breakfast buffet per person? (Round up to the nearest $5)	20	15	20	15	10	10	10	14.29
26. What was the cost of individual beverages? (Round up to the nearest $2)	8	8	6	8	8	8	8	7.71
27. Did you use room deliveries for departure notices or guest gifts? (if "NO" mark questions #29 - 32 N/A and move to question #33)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
28. How much did the hotel charge for room deliveries? (round up to the nearest $1)	4	5	5	4	3	5	5	4.43
29. How complete were the room deliveries?	8	8	6	8	8	6	7	7.29
30. How was the speed of the room deliveries?	7	8	5	7	9	7	8	7.29
31. What was the accuracy of the room deliveries?	8	7	3	6	8	5	7	6.29
32. Did your group use room service? (if "NO" mark question #34 - 35 N/A and move to question #36)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
33. How was the speed of your room service?	7	8	5	6	8	5	7	6.57
34. How was the quality of room service?	8	9	4	5	9	7	8	7.14
35. Did your group use luggage assistance and bag pulls? (if "NO" mark question #37 - 39 N/A and move to question #40)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
36. How would you rate the timeliness/speed of luggage assistance requests?	7	7	4	5	9	5	8	6.43
37. Overall, were the bag pulls accurate?	10	10	10	10	10	10	10	10.00
38. Overall, were the bag pulls timely?	10	10	10	10	10	10	10	10.00
39. How would you rate the speed of miscellaneous requests?	7	7	4	4	8	5	7	6.00
40. How would you rate the business center?	8	8	5	5	9	7	8	7.14
41. How would you rate the posted business center rates? (10 Very Reasonable; 1 Not Reasonable)	8	9	4	4	8	5	7	6.43
42. How would you rate the hours for the business center? (10 very reasonable; 1 not reasonable)	7	8	5	5	8	5	7	6.43
43. Was there adequate bell staff for arrival day?	8	8	4	6	8	6	8	6.86
44. Was there adequate bell staff for departure day?	7	7	5	5	7	4	9	6.29
45. Was there adequate front desk staff for the arrival day?	7	8	6	5	8	6	8	6.86
46. Was there adequate front desk staff for departure day?	8	7	5	6	7	6	7	6.57
47. How competent was the bell staff?	7	8	6	4	8	7	8	6.86
48. How competent was the front desk staff?	8	8	5	5	9	6	7	6.86
49. How competent was the concierge desk staff?	6	9	7	6	7	7	8	7.14
50. Overall, how polite was the staff?	7	8	5	4	8	6	7	6.43
51. How would you rate the disabled accessibility of the hotel?	8	7	4	5	9	7	8	6.86
52. How was the satisfaction with the exercise facilities?	9	8	6	5	8	6	9	7.29
53. Was there a spa on site that was used by your attendees and paid for by you? (if "NO" mark question #55 - 57 N/A and move to question #58)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
54. How would you rate the range of spa services offered?	8	7	5	4	8	6	7	6.43
55. How reasonable were the costs of the spa?	7	8	6	5	7	5	8	6.57
56. How would you rate the overall value of the spa?	8	7	7	6	8	5	7	6.86
57. How was the quality of the hotel shops?	9	6	5	4	7	4	7	6.00
58. How would you rate the proximity of shopping to the hotel?	7	7	6	6	7	5	8	6.57
59. How would you rate the quality of the shopping?	8	8	6	4	8	5	7	6.57
60. How would you rate the quality of the hotel food for the Meeting/Convention?	7	8	5	5	7	6	8	6.57
61. How would you rate the service of the banquet staff?	9	9	7	6	6	5	6	6.86
62. Was the food served at the appropriate temperature?	7	9	5	7	8	6	7	7.00
63. Was each course delivered to each table within 10, 15, 20,25, or 30 min of the 1st table to last?	8	8	5	5	6	4	8	6.29
64. Would you recommend this property to other meeting planners?	10	10	1	10	10	10	10	8.71
65. Would you hold another meeting at this property?	10	10	1	10	10	10	10	8.71
66. How would you rate the value of this property versus others at which you have held meetings?	7	7	4	5	7	4	6	5.71
67. Was there adequate nightlife for the attendees?	8	8	5	4	8	7	8	6.86
68. Did the attendees enjoy the nightlife?	7	7	4	6	9	5	6	6.29
69. Did you as a planner pay for the arrivals and departures for your group?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
70. Did you use the ground transportation company recommended by the hotel?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
71. What was the name of the transportation company you used?	Elite Transport...	5 Star Transpor...	Elite	5 Star	Elite Trans	All Star	Elite Trans	0.00
72. What vehicle types did you use for arrivals and departures?	SUV	Buses	Buses	SUV	Vans	SUV	SUV	0.00
73. What was the average cost of ground transportation per person? (round up to the nearest $25)	175	150	125	175	175	200	150	164.29
74. How would you rate the professionalism of the ground transportation company?	7	8	6	6	8	6	8	7.00
75. How would the transportation company rate against other experienced in other cities?	8	9	7	5	7	6	7	7.00
76. Rate your overall satisfaction of the transportation company?	6	8	6	6	8	5	8	6.71
77. What was the average cost of air transportation per person? (round up to the nearest $25)	200	175	200	200	300	225	200	214.29
78. How would you rate the size and the flow of drop off area for vehicles for arrival/departure?	8	7	6	7	7	4	7	6.57
79. How would you rate the size and flow of the staging area for vehicles for activities?	7	9	7	8	8	5	8	7.43
80. Is there a separate porte cochere for meetings/groups?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
81. Was there a separate check-in area offered to your group?	10	10	10	10	10	10	10	10.00
82. If the hotel provides a courtesy shuttle, how would you rate them?	6	8	5	8	7	6	7	6.71
83. Did you use off site activities?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
84. Do you feel that there was an adequate variety of off-site activities?	8	7	5	6	7	4	7	6.29
85. How would you rate the quality of off-site activities?	7	7	6	7	8	6	8	7.00
86. What was the name of the company or sites providing off-site activities?	Rocky Mountain ...	Rocky Mountain ...	Rocky Mountain ...	Adventurous Adv...	Outdoor Adventu...	Rocky Mountain ...	Rocky Mountain ...	0.00
87. Was there any particularly unique activity that you would recommend?	Mountain Biking	Skiing, Snowsho...	NA	Backcountry Ski...	Biking, Horseba...	Hiking	Rafting, Fly Fi...	0.00
88. How would you rate the quality of the free shuttles provided by the off-site companies?	7	8	5	5	9	5	8	6.71
89. Did you have any off-site dinners paid for by you or your company?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
90. Was there an adequate number of appropriate off-site restaurants for your group?	Yes	Yes	No	Yes	Yes	Yes	Yes	0.00
91. How would you rate the quality of off-site restaurants for your group?	7	7	6	6	9	7	8	7.14
92. How would you rate the value of off-site restaurants for group?	8	8	7	7	8	7	7	7.43
93. How would you rate the proximity of the off-site restaurants?	7	7	5	5	9	4	8	6.43
94. What are the names of the off-site restaurant(s) used by your group?	The Mine Shaft,...	The Lodge Bistr...	Mountain House ...	Mandarine	Zen Garden, Mou...	Mandarine	Zen Garden, Mou...	0.00
95. What was the average price per person for off-site dinners including alcohol and gratuity? (Round up to the nearest $15)	90	60	45	90	75	90	90	77.14
96. Did you choose this property specifically for either proximity to a ski resort, a beach or other type of natural attraction?	Yes	Yes	No	Yes	Yes	Yes	Yes	0.00
97. What is the name of the resort, beach or attraction?	Rocky Mountain ...	Rocky Mountain ...	NA	Rocky Mountain ...	Rocky Mountain ...	Rocky Mountain ...	Rocky Mountain ...	0.00
98. Does the hotel/resort have direct access to the attraction? (ex. ski in/out, beach front, etc.)	Yes	Yes	NA	Yes	Yes	Yes	Yes	0.00
99. Were you pleased with the Skiing, Beach facilities or other attraction specific amenities?	Yes	Yes	NA	Yes	Yes	No	Yes	0.00
100. Was there a DMC recommended by the hotel?	Yes	Yes	Yes	Yes	Yes	Yes	Yes	0.00
101. What was the name of the DMC you used? (if N/A mark questions 103 - 113 N/A and skip to 114)	Superior Meetin...	Professional DM...	Rocky Mountain ...	Superior Meetin...	Professional Me...	Superior Meetin...	Sensational Mee...	0.00
102. What was the overall professionalism of the DMC?	7	8	6	7	8	7	8	7.29
103. What was the overall efficiency of the DMC?	8	7	8	6	9	6	7	7.29
104. How would the DMC you used rate against others experienced in other cities?	7	8	7	7	8	5	8	7.14
105. How would you rate the originality of the DMC?	9	7	6	7	9	6	9	7.57
106. What was your overall satisfaction of the DMC?	8	7	6	8	9	5	8	7.29
107. How accurate was the bill from the DMC?	9	8	7	7	8	6	8	7.57
108. Rate the length of time to receive the bill from the DMC?	8	7	6	7	9	6	9	7.43
109. Please rate the DMC's general attitude towards disputed items?	7	8	6	8	9	6	7	7.29
110. Please rate if disputed items were settled fairly?	8	9	7	7	8	6	8	7.57
111. Would you recommend this DMC to other planners?	7	8	5	8	9	7	7	7.29
112. Would you use this DMC again?	Yes	Yes	No	Yes	Yes	No	Yes	0.00
113. Is there anything else positive that you would like to add that wasn't covered in the survey?	NA	The ski in ski ...	NA	NA	I was very plea...	NA	This hotel is l...	0.00
114. Is there anything else negative that you would like to add that wasn't covered in the survey?	NA	NA	NA	NA	NA	NA	NA	0.00
Total :	585/750	600/750	428/750	480/750	616/750	469/750	583/750	537.29

The Rocky Mountain High
Hotel Management Survey - Sep, 22,2007
Questions	Josh Johnson
Ratings
When was the hotel last refurbished?	10
How many elevators are in the hotel?	30
What is the ratio of elevators to the number of rooms?	17:1
What is the person capacity of elevators?	15
What is the total number of rooms?	500
What is the total number of suites?	250
What is the average size of rooms? (square footage)	200
What is the cost of valet services?	$8
What is the distance from the nearest major airport?	1 mile
What is the cost of overnight parking?	$10
What is the maximum number of bell staff on duty?	40
What is the minimum number of bell staff on duty?	15
What is the maximum ratio of bell staff to # of rooms?	13:1
What is the minimum ratio of bell staff to # of rooms?	33:1
What is the maximum number of concierge staff?	20
What is the minimum number of concierge staff on duty?	5
What is the maximum ratio of concierge staff to # of rooms?	25:1
What is the minimum ratio of concierge staff to # of rooms?	100:1
Can a group request additional staff for their group?	Yes
Is there an extra charge for additional staff requested?	Yes
What do you charge for room deliveries?	$5
Do you have a separate check-in area just for groups?	10
Do you have pre-arrival check-ins?	10
Do you have the ability to do check-ins from a hospitality desk?	10
Is there an on site spa?	10
If there isn't an onsite spa what is the proximity of the offsite spa used by the hotel?	Not Applicable
What are the types of services offered?	Full Services
28 What is the maximum # of appointments per hour?	6
29 What is the total square footage of spa?	1,500
Is there a sauna?	Yes
Is there a stream room?	Yes
Is there a whirlpool?	Yes
What is the size of the pool? (Gallons)	450,000
What is the square footage of the exercise room?	1,500
What is the total number of toilets on conference/ballroom floors?	30
What is the ratio of toilets per square feet on conference/ballroom floors?	833:1
What is the proximity of restrooms to ballrooms? (average distance)	300 feet
What is the proximity of restrooms to ballrooms farthest distance?	600 feet
What is the number of meeting rooms?	12
What is the square footage of the largest ballroom?	10,000
What is the total square footage of all meeting rooms?	25,000
Does the hotel have high speed wired access?	10
Does the hotel have high speed wireless access?	10
Does each room have its own fax machine?	Yes
What is the cost of internet access for each attendee room?	$15
What is the cost of internet access in meeting rooms?	$20
What is the cost of the internet in ballrooms?	$20
How long has the current GM been in his position?	8
How long has the current GM been in a hospitality management position?	10
How many GMs have there been at the hotel in the last 5 years?	10
How many Golf Courses within a 15 mile radius?	6
How many Shopping Centers within a 5 mile radius?	2
How many miles to the nearest Ski Resort?	2 miles
How many miles to the nearest Theme Park?	5
What's the name of the Theme Park?	Six Flags
Any other nearby major attractions or activities?	No
How many Ski Resorts are there within a 1 hour radius?	None
What is the nearest Beach?	Not Applicable
How far to the nearest Beach?	50 miles
What is the # of Color Copy Machines?	1
What is the # of BW Copy Machines?	1
Do you have shredding service?	Yes
How many Color Laser Printers?	3
How many BW Laser Printers?	3
How many Fax Machines?	2
What are your rates for business services?	Not Applicable
B&W copies?	10 cents
Color copies?	90 cents
Send a Fax?	50 cents
Receive a Fax?	25 cents
B&W print per page?	10 cents
Color print per page?	50 cents
Hourly computer time?	$3/ hour
What are your Business Center hours?	7am - 8pm
What languages besides English are spoken by your bell staff?	Spanish
What languages besides English are spoken by your front office staff?	Spanish
What languages besides English are spoken by your concierge staff?	Spanish
If a group has special language needs, can they request staff with those language abilities during their stay?	Yes
How much power is available onsite?	400 AMP, 3 Phas...
What kind of rigging is available in the ballrooms?	1,500 lbs hang ...
What kind of ceilings do the ballrooms have?	Drywall, painte...
How wide are the widest doors to the ballroom?	14 feet
How tall are the doors to the ballroom?	12 feet
Is there a ramp entrance to the ballroom?	Yes
How wide is the ramp?	14 feet
What is the maximum weight capacity of the ramp?	6 tons
How tall are the ramp doors?	12 feet
Total :	98/100

Compare Hotels
Meeting Planner Survey	Click on the Star Ratings to See More Detail
Questions	Rocky Mountain High	City Slicker
Ratings
What was the size of your group? (round up to the nearest 50)	1142.86	875.00
What was the length of your stay in nights?	4.57	4.60
What was your room rate? (rounded up to the nearest $50)	221.43	180.00
What were the dates of your stay?	See Detail	See Detail
Rate the response time of the hotel's response to the RFP	6.43	6.40
What was the accuracy of the hotel response compared to the parameters set forth in the RFP?	6.14	7.60
How responsive and accommodating was the hotel in regards to potential competitors with overlapping meetings?	6.43	7.60
8. How efficient would you rate the transition between the sales and CSM staff?	6.29	7.40
9. How would you rate the accuracy of your bill?	7.00	7.60
10. Rate the length of time it took for you to receive the bill	6.29	7.80
11. What was the hotels' general attitude regarding bill disputes?	6.71	7.80
12. Rate the length of time required to resolve any bill disputes with the hotel	7.00	7.60
13. Was the wireless internet access working correctly?	10.00	10.00
14. Was the wired internet access working correctly?	10.00	10.00
15. Did you use the hospitality desk?	See Detail	See Detail
16. What was the cost of the hospitality desk? (rounded up to the nearest $50)	857.14	750.00
17. Did the hospitality desk work correctly as requested?	10.00	10.00
18. Did the guest rooms have voice mail working correctly?	8.71	10.00
19. Did you have to use technical support for the internet? (if "NO" mark question #20 N/A and move to question #21)	See Detail	See Detail
20. If needed, how would you rate the competency of the internet tech support?	7.00	7.30
21. Did you use technical support for A/V? (if "NO" mark question #22 N/A and move to question #23)	See Detail	See Detail
22. How would you Rate technical support for A/V?	6.14	7.80
23. Was your meeting room set up correctly?	10.00	9.10
24. What was the average cost of lunch boxes per person? (rounded up to the nearest $5)	17.86	13.50
25. What was the cost of the breakfast buffet per person? (Round up to the nearest $5)	14.29	11.00
26. What was the cost of individual beverages? (Round up to the nearest $2)	7.71	5.00
27. Did you use room deliveries for departure notices or guest gifts? (if "NO" mark questions #29 - 32 N/A and move to question #33)	See Detail	See Detail
28. How much did the hotel charge for room deliveries? (round up to the nearest $1)	4.43	3.30
29. How complete were the room deliveries?	7.29	8.00
30. How was the speed of the room deliveries?	7.29	8.40
31. What was the accuracy of the room deliveries?	6.29	8.10
32. Did your group use room service? (if "NO" mark question #34 - 35 N/A and move to question #36)	See Detail	See Detail
33. How was the speed of your room service?	6.57	7.90
34. How was the quality of room service?	7.14	8.20
35. Did your group use luggage assistance and bag pulls? (if "NO" mark question #37 - 39 N/A and move to question #40)	See Detail	See Detail
36. How would you rate the timeliness/speed of luggage assistance requests?	6.43	7.70
37. Overall, were the bag pulls accurate?	10.00	10.00
38. Overall, were the bag pulls timely?	10.00	10.00
39. How would you rate the speed of miscellaneous requests?	6.00	7.60
40. How would you rate the business center?	7.14	8.00
41. How would you rate the posted business center rates? (10 Very Reasonable; 1 Not Reasonable)	6.43	7.70
42. How would you rate the hours for the business center? (10 very reasonable; 1 not reasonable)	6.43	8.10
43. Was there adequate bell staff for arrival day?	6.86	8.10
44. Was there adequate bell staff for departure day?	6.29	8.10
45. Was there adequate front desk staff for the arrival day?	6.86	8.00
46. Was there adequate front desk staff for departure day?	6.57	7.80
47. How competent was the bell staff?	6.86	7.90
48. How competent was the front desk staff?	6.86	7.90
49. How competent was the concierge desk staff?	7.14	8.00
50. Overall, how polite was the staff?	6.43	8.00
51. How would you rate the disabled accessibility of the hotel?	6.86	8.00
52. How was the satisfaction with the exercise facilities?	7.29	7.90
53. Was there a spa on site that was used by your attendees and paid for by you? (if "NO" mark question #55 - 57 N/A and move to question #58)	See Detail	See Detail
54. How would you rate the range of spa services offered?	6.43	7.90
55. How reasonable were the costs of the spa?	6.57	7.90
56. How would you rate the overall value of the spa?	6.86	7.90
57. How was the quality of the hotel shops?	6.00	7.40
58. How would you rate the proximity of shopping to the hotel?	6.57	8.00
59. How would you rate the quality of the shopping?	6.57	7.70
60. How would you rate the quality of the hotel food for the Meeting/Convention?	6.57	8.20
61. How would you rate the service of the banquet staff?	6.86	7.40
62. Was the food served at the appropriate temperature?	7.00	8.10
63. Was each course delivered to each table within 10, 15, 20,25, or 30 min of the 1st table to last?	6.29	7.90
64. Would you recommend this property to other meeting planners?	8.71	10.00
65. Would you hold another meeting at this property?	8.71	9.10
66. How would you rate the value of this property versus others at which you have held meetings?	5.71	7.90
67. Was there adequate nightlife for the attendees?	6.86	8.10
68. Did the attendees enjoy the nightlife?	6.29	8.00
69. Did you as a planner pay for the arrivals and departures for your group?	See Detail	See Detail
70. Did you use the ground transportation company recommended by the hotel?	See Detail	See Detail
71. What was the name of the transportation company you used?	See Detail	See Detail
72. What vehicle types did you use for arrivals and departures?	See Detail	See Detail
73. What was the average cost of ground transportation per person? (round up to the nearest $25)	164.29	142.50
74. How would you rate the professionalism of the ground transportation company?	7.00	7.50
75. How would the transportation company rate against other experienced in other cities?	7.00	8.20
76. Rate your overall satisfaction of the transportation company?	6.71	7.60
77. What was the average cost of air transportation per person? (round up to the nearest $25)	214.29	250.00
78. How would you rate the size and the flow of drop off area for vehicles for arrival/departure?	6.57	7.40
79. How would you rate the size and flow of the staging area for vehicles for activities?	7.43	8.10
80. Is there a separate porte cochere for meetings/groups?	See Detail	See Detail
81. Was there a separate check-in area offered to your group?	10.00	10.00
82. If the hotel provides a courtesy shuttle, how would you rate them?	6.71	7.80
83. Did you use off site activities?	See Detail	See Detail
84. Do you feel that there was an adequate variety of off-site activities?	6.29	7.30
85. How would you rate the quality of off-site activities?	7.00	8.10
86. What was the name of the company or sites providing off-site activities?	See Detail	See Detail
87. Was there any particularly unique activity that you would recommend?	See Detail	See Detail
88. How would you rate the quality of the free shuttles provided by the off-site companies?	6.71	6.90
89. Did you have any off-site dinners paid for by you or your company?	See Detail	See Detail
90. Was there an adequate number of appropriate off-site restaurants for your group?	See Detail	See Detail
91. How would you rate the quality of off-site restaurants for your group?	7.14	8.00
92. How would you rate the value of off-site restaurants for group?	7.43	8.70
93. How would you rate the proximity of the off-site restaurants?	6.43	8.00
94. What are the names of the off-site restaurant(s) used by your group?	See Detail	See Detail
95. What was the average price per person for off-site dinners including alcohol and gratuity? (Round up to the nearest $15)	77.14	79.50
96. Did you choose this property specifically for either proximity to a ski resort, a beach or other type of natural attraction?	See Detail	See Detail
97. What is the name of the resort, beach or attraction?	See Detail	See Detail
98. Does the hotel/resort have direct access to the attraction? (ex. ski in/out, beach front, etc.)	See Detail	See Detail
99. Were you pleased with the Skiing, Beach facilities or other attraction specific amenities?	See Detail	See Detail
100. Was there a DMC recommended by the hotel?	See Detail	See Detail
101. What was the name of the DMC you used? (if N/A mark questions 103 - 113 N/A and skip to 114)	See Detail	See Detail
102. What was the overall professionalism of the DMC?	7.29	7.70
103. What was the overall efficiency of the DMC?	7.29	8.50
104. How would the DMC you used rate against others experienced in other cities?	7.14	7.90
105. How would you rate the originality of the DMC?	7.57	8.30
106. What was your overall satisfaction of the DMC?	7.29	8.20
107. How accurate was the bill from the DMC?	7.57	8.10
108. Rate the length of time to receive the bill from the DMC?	7.43	8.40
109. Please rate the DMC's general attitude towards disputed items?	7.29	8.30
110. Please rate if disputed items were settled fairly?	7.57	8.10
111. Would you recommend this DMC to other planners?	7.29	8.30
112. Would you use this DMC again?	See Detail	See Detail
113. Is there anything else positive that you would like to add that wasn't covered in the survey?	See Detail	See Detail
114. Is there anything else negative that you would like to add that wasn't covered in the survey?	See Detail	See Detail
Total :	537.32	610.30
Hotel Management Survey
Questions	Rocky Mountain High	City Slicker
Ratings
When was the hotel last refurbished?	10	10
How many elevators are in the hotel?	30	NA
What is the ratio of elevators to the number of rooms?	17:1	NA
What is the person capacity of elevators?	15	NA
What is the total number of rooms?	500	NA
What is the total number of suites?	250	NA
What is the average size of rooms? (square footage)	200	NA
What is the cost of valet services?	$8	NA
What is the distance from the nearest major airport?	1 mile	NA
What is the cost of overnight parking?	$10	NA
What is the maximum number of bell staff on duty?	40	100
What is the minimum number of bell staff on duty?	15	35
What is the maximum ratio of bell staff to # of rooms?	13:1	20:1
What is the minimum ratio of bell staff to # of rooms?	33:1	57:1
What is the maximum number of concierge staff?	20	35
What is the minimum number of concierge staff on duty?	5	15
What is the maximum ratio of concierge staff to # of rooms?	25:1	57:1
What is the minimum ratio of concierge staff to # of rooms?	100:1	133:1
Can a group request additional staff for their group?	Yes	Yes
Is there an extra charge for additional staff requested?	Yes	Yes
What do you charge for room deliveries?	$5	$3
Do you have a separate check-in area just for groups?	10	10
Do you have pre-arrival check-ins?	10	10
Do you have the ability to do check-ins from a hospitality desk?	10	10
Is there an on site spa?	10	10
If there isn't an onsite spa what is the proximity of the offsite spa used by the hotel?	NA	NA
What are the types of services offered?	Full Services	F
28 What is the maximum # of appointments per hour?	6	10
29 What is the total square footage of spa?	1,500	2,000
Is there a sauna?	Yes	Yes
Is there a stream room?	Yes	Yes
Is there a whirlpool?	Yes	Yes
What is the size of the pool? (Gallons)	450,000	680,000
What is the square footage of the exercise room?	1,500	1,750
What is the total number of toilets on conference/ballroom floors?	30	50
What is the ratio of toilets per square feet on conference/ballroom floors?	833:1	600:1
What is the proximity of restrooms to ballrooms? (average distance)	300 feet	350 feet
What is the proximity of restrooms to ballrooms farthest distance?	600 feet	500
What is the number of meeting rooms?	12	15
What is the square footage of the largest ballroom?	10,000	NA
What is the total square footage of all meeting rooms?	25,000	30,000
Does the hotel have high speed wired access?	10	10
Does the hotel have high speed wireless access?	10	1
Does each room have its own fax machine?	Yes	No
What is the cost of internet access for each attendee room?	$15	$20
What is the cost of internet access in meeting rooms?	$20	$35
What is the cost of the internet in ballrooms?	$20	$35
How long has the current GM been in his position?	8	4
How long has the current GM been in a hospitality management position?	10	8
How many GMs have there been at the hotel in the last 5 years?	10	7
How many Golf Courses within a 15 mile radius?	6	6
How many Shopping Centers within a 5 mile radius?	2	5
How many miles to the nearest Ski Resort?	2 miles	1
How many miles to the nearest Theme Park?	5	3
What's the name of the Theme Park?	Six Flags	Knottsberry Far...
Any other nearby major attractions or activities?	NA	NA
How many Ski Resorts are there within a 1 hour radius?	None	2
What is the nearest Beach?	NA	NA
How far to the nearest Beach?	50 miles	NA
What is the # of Color Copy Machines?	1	3
What is the # of BW Copy Machines?	1	3
Do you have shredding service?	Yes	Yes
How many Color Laser Printers?	3	4
How many BW Laser Printers?	3	4
How many Fax Machines?	2	5
What are your rates for business services?	NA	NA
B&W copies?	10 cents	10 cents
Color copies?	90 cents	85 cents
Send a Fax?	50 cents	Free
Receive a Fax?	25 cents	Free
B&W print per page?	10 cents	10 cents
Color print per page?	50 cents	75 cents
Hourly computer time?	$3/ hour	Free
What are your Business Center hours?	7am - 8pm	6am - 8pm
What languages besides English are spoken by your bell staff?	Spanish	Spanish
What languages besides English are spoken by your front office staff?	Spanish	Spanish
What languages besides English are spoken by your concierge staff?	Spanish	Spanish
If a group has special language needs, can they request staff with those language abilities during their stay?	Yes	Yes
How much power is available onsite?	400 AMP, 3 Phas...	400 AMP, 3 Phas...
What kind of rigging is available in the ballrooms?	1,500 lbs hang ...	1,500 lbs hang ...
What kind of ceilings do the ballrooms have?	Drywall, painte...	Drywall, painte...
How wide are the widest doors to the ballroom?	14 feet	14 feet
How tall are the doors to the ballroom?	12 feet	12 feet
Is there a ramp entrance to the ballroom?	Yes	Yes
How wide is the ramp?	14 feet	14 feet
What is the maximum weight capacity of the ramp?	6 tons	4 tons
How tall are the ramp doors?	12 feet	12 feet
Total :	98/100	80/100
Composite Rating
Rocky Mountain High : 637/848 - 85% - City Slicker : 710/821 - 81% -

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